签到领奖
eBay外贸社区 门户 大学 经验 客户服务 查看内容

物品未收到沟通模板:提供物流最新状态

发布时间:2015-1-22 15:56

当物流延误,买家没有在预期时间内收到物品,会向你咨询,请及时与买家进行沟通。

请注意:下划线部分为示例,请根据实际情况填写。

• 提供物流最新状态

物品寄出后一段时间,买家可能会发来邮件询问物品怎么还没收到,这时你需耐心地向买家解释情况,并请其耐心等待:
Hello, dear customer,
I’ve just tracked your parcel status and get following latest information:

Tracking No.:    RR725377313CN    
Status:    departure from outward office of exchange   
Date:    2011-10-17    

It seems that your parcel has already arrived in EU and is waiting for local dispatch now. Pls. just be patient for another several days and it’ll be delivered soon.

Normally it takes 15-20 business days to arrive at you, but as this is a peak holiday season and the shipping agency is extremely busy on handling parcels now, as the result, it might need longer time to deliver the international parcels.

Sorry for the inconvenience and your understanding is highly appreciated. Thanks.

法律声明:

本页面内容用于解释eBay平台的各项操作流程或平台政策、规则。本页面中的任何(包括隐含的)观点、建议、结论等仅供参考,不构成对您的最终操作的建议。相关政策、规则的正式版本以各平台独立公布的为准。eBay不就本页面中的内容等对您的最终操作等做出任何保证或者承诺,您据此做出的任何决策与eBay公司及编制人员无关。本页面版权仅为eBay公司所有,未经书面许可,任何机构和个人不得以任何形式翻版、复制和发布。

返回顶部