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特殊情况致物流延误沟通模板:节假日/旺季

发布时间:2015-1-22 15:57

物流速度往往取决于物流淡旺季、节假日以及不可抗力等多种因素。当买家没有在预期时间内收到物品,会产生不良的购物体验,进而导致您的卖家表现受到影响,请务必及时与买家做好沟通。

注意:下划线部分为示例,请根据实际情况进行修改。

• 节假日导致物流延误
国庆假期,物流货代公司均放假休息,物品往往会因此耽误投递,请及时联系买家,做好沟通,请买家保持耐心:
Dear buyer,
Thank you for purchasing and prompt payment. However, we’ll have the National Holiday from Oct 1 to Oct 7. During that time, all the shipping service will not be available and may cause the shipping delay for several days.

Thanks for your understanding and your patience is much appreciated. If you have any other concerns, pls. just let us know.

Keep in touch.
Thanks.

• 自然灾害导致物流延误
请务必时刻关注我们的物流公告,掌握世界各地的自然灾害,判断自己的物品运输是否受到影响,一旦发生问题请及时与买家沟通,此处为火山爆发沟通模板:
Dear customer,
We’re sorry to inform of you that your item delivery may be delayed for the volcanic explosion in south Iceland.

Due to this volcanic explosion, airlines to Europe have been cancelled, and many airports were closed either, which directly caused the shipping delay.

Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue. If you have any other concerns, just let us know.

Keep in touch. Thanks.

• 关于加强安检导致物流延误
海关、机场加强安检也是导致物流延误的原因之一,发生这样情况时也务必及时告知买家,并请买家耐心等待:
Dear customer,
I just got the notice that all packets (from all countries) to US would be subject to stricter screening by the customs.

Due to the tightened customs control and screening, the shipping time to US will be longer than normal.

We appreciate your understanding and patience. You are also welcomed to contact us for your suggestions and any concerns.

Thanks.

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