签到领奖
eBay外贸社区 门户 大学 经验 客户服务 查看内容

冰岛火山爆发导致货运延误问题沟通模板

发布时间:2015-1-22 16:09

        由于冰岛火山爆发,导致不少欧洲国家机场关闭,航空交通瘫痪、航班被取消。因此,目 的地为欧洲,尤其是运往英国的货物会受很大影响。

        据最 新消息,虽然航线已恢复正常,但在短时期内处理“火山”期间的滞留包裹仍需持续数日。为避免买家发起不必要的纠纷和中差评,eBay建议您及时与买家沟通,并告知详情。

火山爆发后即时与买家联系:

        Dear valued customers,

        We regret to inform you that your item may be delayed on the delivery for the volcanic explosion in south Iceland.

        Owning to this volcanic explosion, airlines to Europe have to been cancelled, and many airports also have been closed, which directly caused the shipping delivery delayed. This also has effect on the airline in Europe.

        You can read more detailed news on Royalmail Official Website:
        http://www.royalmail.com/portal/rm/content1?catId=112300784&mediaId=3800088#1600082

        Much appreciate your understanding and patience. We will keep tracking the information, and try our best to offer you any help. You are also welcome to contact us about more shipping solutions.

        
        Thanks for your understanding!

        Yours Sincerely,
        Seller Name or ID

        
航线逐渐恢复,但由于货物大量积压仍将导致延误:


        Dear valued customers,

        We regret to inform you that your item may be delayed on the delivery for the volcanic explosion in south Iceland.

        Although the volcanic situation is becoming better, owning to impact before, thousands of packages is still piled up in the airport. It needs more time than usual for the officials to handle the overload shipping backlog during the volcanic period. Therefore, the shipping to Europe now is sure still to be delayed for several days or even more.

        You can read more detailed news on Royalmail Official Website:
        http://www.royalmail.com/portal/rm/content1?catId=112300784&mediaId=3800088#1600082

        We appreciate for your understanding and will keep tracking the information. We’ll try our best to offer you any help. You are also welcome to contact us about more shipping solutions.


        Thanks for your understanding!

        Yours Sincerely,
        Seller Name or ID

法律声明:

本页面内容用于解释eBay平台的各项操作流程或平台政策、规则。本页面中的任何(包括隐含的)观点、建议、结论等仅供参考,不构成对您的最终操作的建议。相关政策、规则的正式版本以各平台独立公布的为准。eBay不就本页面中的内容等对您的最终操作等做出任何保证或者承诺,您据此做出的任何决策与eBay公司及编制人员无关。本页面版权仅为eBay公司所有,未经书面许可,任何机构和个人不得以任何形式翻版、复制和发布。

返回顶部